Returns (30-Day Policy)

If you are unsatisfied with your DefenderShield purchase, you can request to return your item within 30 days of the delivery date.

If your product is defective, please refer to our one-year warranty policy.

Products ineligible for returns:

  • EMF Wallpaper and Shielding by the Yard
  • Phone Case Magnets
  • Memory Foam Earbud Tips
  • Earbud Accessory Pack

Eligible for returns with a 20% restocking fee if used:

In the interests of hygiene and consumer safety, we are unable to resell these products. To receive a full refund, products must be unused and in the original packaging.

  • Clothing/Hats/Beanies/Eye Masks/Gloves/Scarves/Belly Bands/Jackets/Shorts
  • Blankets/Duvet Covers
  • Headphones/Earbuds

You can request a return by logging into your customer account: account.defendershield.com

Step 01:

Log into your Customer Account.

Click the profile icon in the store's menu, or go to this link, account.defendershield.com.

Log in to your account with your email address, then provide the six-digit verification code included in the verification email.

Step 02:

Request a return.

Click "Request return" for the order that you want to submit the return for.


If your order has more than one item, then select the items that you want to return.

Select a return reason, add a note, then click "Request return".

Make sure the product is unused and in its original packaging.

Step 03:

Wait for approval.

We will respond to your request within 1-2 business days. If your return request is approved, and you had purchased DefenderShield Checkout+ for free return shipping, we will email you a label and return shipping instructions.

If you did not purchase DefenderShield Checkout+ insurance, then you will be required to purchase a return label yourself.

If your return is not approved, please refer back to our return policy, and please contact us at support@defendershield.com if you think there has been a mistake.

No refund will be granted for products clearly used, damaged, tampered with, or in unsellable condition. DefenderShield maintains full discretion in labeling a product’s condition.

Step 04:

Ship the product back to us.

Place your product in a well-protected shipping box or envelope (can be the same package you received it in).

If you received a return label, use the associated shipper.

If you don't have a prepaid label, place proof of purchase (packing slip, order confirmation email, order number) in the box and return at your convenience to the below address:

DefenderShield Returns
1780 102nd Avenue N STE 500
St. Petersburg, FL 33716

Consider insuring your package in case it is lost or damaged in transit. DefenderShield is not responsible for items that are damaged or do not arrive at our warehouse.

The customer assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue payment for such issues with their selected carrier. We recommend using a carrier with shipping tracking capability.

Step 05:

Get a refund.

After we receive your shipment, we will evaluate its condition and process your return within 14 days of delivery to our warehouse.

To receive a full refund, returns of these products must be unopened, unused, and in the original packaging.

  • Clothing
  • Blankets
  • Headphones

Otherwise, they will be subject to a 20% restocking fee.

You will receive a confirmation email of your refund. Please be aware that it may take a few days for the refund to process on your account.