Returns (30-Day Policy)

If you are unsatisfied with your DefenderShield purchase and the item is not covered under our one-year warranty policy, you can return your item within 30 days of the original date of purchase.

Blankets and headphones/earbuds returns will incur a 20% restocking fee if the package has been opened. In the interests of hygiene and consumer safety, we are unable to resell these products. Returns of these products must be unopened, unused, and in the original packaging.

Instructions to Return Non-Defective Products

To return a non-defective product(s), please fill out the below Return Request Form to receive an RMA number via email.

1. The customer is responsible for return shipping fees. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue payment for such issues with their selected carrier. We recommend using a carrier with shipping tracking capability.
2. No refund will be granted for products that have been clearly used, damaged, tampered with in any way, or are in unsellable condition. DefenderShield maintains full discretion in decisions regarding a product’s condition for a refund.
3. Any returned packages that have been opened or damaged in any way are subject to a 10% restocking fee (20% for blankets and headphones/earbuds). Any product missing contents (i.e. cell phone case wrist strap) are subject to a 20% restocking fee. 
4. Write the RMA number provided via email on the outside of the shipping package. No refund will be processed without an RMA number written on the outside of the package.
5. Ship the product back in its original shipping package or a well-protected box, as outlined in the emailed return shipping instructions. DefenderShield is not responsible for shipping damage/loss of any product.
6. Please send your item(s) to:

   DefenderShield Returns
   1499 Beach Drive SE, Ste. C
   St. Petersburg, FL 33701

7. Once we receive your shipment we will evaluate its condition and process your return. You will receive a confirmation email of your refund. Please be aware that refunds may take up to two weeks to process from receipt.

 

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Directions for Filling Out Form

* Are required fields. Please fill out the form completely look for the “Form Submitted Successfully” message. Check your inbox and spam folder for the response email. If you do not receive an email, please try submitting the form again.

Name

Email Address

Order Number

Product

Address *

City *

State *

Zip *

Request Type: * --Please Select--Replacement (Defective Product - One year limited warranty)Return (Product No Longer Wanted - within 30 days of purchase)

Please describe the reason for your return if you are still in the 30-day warranty period. If you are out of the 30-day window, but have a defective and are still in your 1-year warranty window, please describe your issue and upload photos showing the issue. *

Attach Photo (Required for Warranty Requests)